Terms & Conditions
The Company is dedicated to providing you with the best prices for the premium brand taps you need. The following Terms and Conditions cover the sale of goods from Tapsaver UK Limited and do not affect your statutory rights as a consumer.
1.1 Furniture Components UK Ltd own and run the following web sites
1.2 The Customer means the person who buys or agrees to buy items from any websites owned and run by Furniture Components UK Ltd.
1.3 Goods means the items supplied in accordance with these Terms and Conditions.
1.4 The following are Web trading names of Furniture Components UK Ltd:
1.5 The Company refers to Furniture Components UK Ltd and any of the web sites listed above as applicable.
2.1 The price of the Goods shall be that specified on the The Company website and confirmed within the order confirmation email.
2.2 All prices specified are inclusive of VAT but exclusive of delivery, which will be displayed in the shopping cart prior to the Customer confirming the order.
3.1 The Company will email a Customer confirming that an order has been received. This email does not indicate that a contract exists between The Company and the Customer. The Company will indicate acceptance of the Customers order, and hence a contract between both parties, when the goods are despatched. This has been included to protect The Company in the case that a mistake has been made in pricing, goods have inadvertently been under-priced, or The Company is no longer able to supply a particular product for some reason. In the case of a change of price, the Customer will be notified to ensure that the price is acceptable or given the opportunity to cancel the order and receive a full refund.
4.1 The Company will debit the Customers credit/debit card with payment in full for the Goods and delivery charges on or after the date of the Customers order.
4.2 If payment is declined by the issuer of the Customers credit or debit card, The Company will contact the Customer to establish an alternative means of payment before authorising the despatch of Goods.
4.3 When the Customers order is placed, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach The Company. They are not held in clear text on any website.
5.1 The Goods will be delivered by a nominated courier to the address specified by the Customer, which is detailed in the order confirmation email.
5.2 You must inspect goods thoroughly when signing for delivery. When signing for delivery you accept that the goods have been received in good condition. If items are damaged on delivery you should not accept them. Let the courier return them to Tapsaver. You should never sign a delivery as 'unchecked'. You must inform us of this within 24 hours of delivery.
5.3 Whilst every reasonable effort shall be made to deliver the Goods within 7 working days, time of delivery shall not be of the essence and The Company shall not be liable for any delay howsoever caused. Please allow up to 14 days before you contact us about delivery times. Please do not order any item with the expectation that it will be delivered within 7 working days.
5.4 If the Customer fails to take delivery of the Goods at the address specified in the order confirmation email, or fails to provide The Company with adequate delivery instructions, then the Goods will be returned to The Company and the Customer contacted. The Company will charge the customer any carriage/courier cost incurred relating to the return of goods where the customer failed to take delivery. In this instance, The Company will charge the Customer for redelivery of the Goods.
5.5 Some Items are delivered directly from the manufacturer, please note that you are bound by the terms of the delivery from the manufacturer.
6. Ownership and Risk
6.1 The risk of loss or damage to the Goods shall pass to the Customer upon delivery of the Goods to the address specified in the order confirmation email.
6.2 The Company remains the owner of the Goods until the Customer has paid in full for such Goods.
6.3 The Customer shall inspect the Goods immediately upon receipt and shall notify The Company within a reasonable time from the moment the delivery is signed for (48 hours). If the Goods are damaged or do not comply with the details presented in the order confirmation email. If the Customer fails to do this, he/she is deemed to have accepted the Goods.
6.4 Any Goods in respect of which a claim of defect or damage is made shall be preserved by the Customer at the Customers risk and retained for a reasonable period to enable The Company to inspect or collect the Goods.
7.1 You may cancel your order at any time between the day the order is placed and and the end of the 14th working day following the day on which the goods are recieved.
7.2 Goods returned must be in a saleable as new condition and returned in their original packaging. Shrink wrapped and factory packaged goods must be returned unopened. The Customer must arrange transportation and pay all costs involved in transporting the goods back to the warehouse from which they came. The goods must be insured whilst in transit for the full value of their cost price. Goods received damaged after return will not receive a refund from the Company and the Customer shall pursue their carrier for reimbursement and or return. Returns made under this provision must be agreed in writing or by electronic mail by both parties before the goods are returned. This provision is not applicable to "made to order" or bespoke items. We will refund your money as soon as possible on receipt of the goods and within 30 days. Refunds will be issued to the credit or debit card originally used to complete the initial transaction and less any costs (if any) incurred. These cancellation terms do not apply to special order items, goods made to your specification or good purchased in store.
7.3 If a customer wishes to return a product for exchange, this will be dealt with as a new order, with an agreed credit for the returned item being issued upon receipt of the item at Tapsaver and following inspection at this time. Any applicable costs chargeable for the return, as mentioned in 7.1 will be levied against the returned item.
7.4 Upon receipt of your order you must inform Tapsaver of any damage or discrepancy in writing within 48 hours from the time of delivery. Tapsaver will not be liable for any product stored beyond this time 'unchecked' by you our customer.
8.1 The Company does not disclose Customers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
9. General Terms
9.1 Every effort has been made by The Company to ensure that no error or omission has been made in any website text, price list, order confirmation email, or other document, information or indeed advice given by employees of The Company. In this respect, correction shall be without any liability on the part of The Company.
9.2 In the event that The Company is prevented from carrying out its obligations under a contract of sale as a result of any cause beyond its control such as, but not limited to, Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, then The Company shall be relieved of its obligations and liabilities under such contract of sale as long as such fulfilment is prevented.
9.3 Except as may be implied by law where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by The Company the remedies of the Customer shall be limited to damages which shall in no circumstances exceed the price of the Goods and The Company shall under no circumstances be liable for any direct, incidental or consequential damage.
9.4 The laws of England shall govern the contract between The Company and the Customer.
9.5 If any part of these Terms and Conditions that is fundamental is found to be illegal or unenforceable, such findings will not affect the validity or enforceability of the remainder of these Terms and Conditions.
10. Spare Parts
10.1 Sales on spare parts are done at customer request as a special order. We cannot accept returns on spare items.